Fabergent SAP Managed Services encompasses a complete suite of SAP solutions offering you the flexibility, simplicity and stability of true customer Support, covering your Basis, Functional, and ABAP support needs. Leverage 24/7 Production Support, Dedicated Remote Support Teams, and U.S. on-site Consultants, with contracts flexible enough to create a price-point that can fit any budget. Our dedicated remote support team model provides a depth and breadth of experience and knowledge unattainable with individual consulting models, while providing you the continuity of resources to ensure your support is being provided by resources intimately familiar with your SAP environment, policies, procedures, and internal support team. Experience the benefits of improved communication, streamlined workflow, and faster resolution times for your organization with our Managed Services while saving 50% or more over traditional models.

Help desk

• Level 0-3
• Job Monitoring and Escalation
• 24/7 help desk

Application Support

• Business Process Support
• Application Configuration Support

Technical Support

• DB Maintenance & fine tuning
• Background Job Maintenance

Why Fabergent Managed Services?

• 24/7 on demand Remote Support
• Experienced SAP resources at a price point to fit your needs
• Cost-effective on-site and offshore models
• Complete, Flexible Solutions ranging from single supplemental resources to complete project teams
• Enhanced service levels across the board

User Support & Break/Fix

Looking for Level 2/3 support but don’t want to offshore?. Fabergent offers User Support & Break/Fix to provide SAP help desk support (Level 2/3) for our clients’ user community. We diagnose the incident and determine the appropriate fix for breaks in existing functional configuration and/or existing custom development.

Basis Administration

Do you outsource all or a portion of your Basis Administration but are asked to commit to multi-year, large support contracts? Fabergent can offer a less costly, flexible alternative to provide you with administration services for performance and tuning, system monitoring, change management, database administration, installation of SAPsupplied updates, etc. You customize the solution to meet your needs and we provide highly skilled, US-based SAP Basis Administrators to support these needs

Minor Enhancement & Report Development

Does your organization have enhancement or report development needs that cannot be met by your internal staff and need to be done on a tight budget? Fabergent handles the development of new reports, minor new functionality configuration, or enhancements to existing functionality with proven, senior SAP resources that can complete these small projects quickly and at a lower price point than if you hired a full-time external consultant allowing you to address these user requests or mini-projects efficiently without unduly burdening your internal support team.

Security Administration

• Fabergent provides senior consultants with experience in the following
• SOX Compliance
• GRC implementation
• SAP Security design and architecture solutions